Last updated: [8 October]2023

This Cookie Policy applies to [ZEEKR global websites] ("ZEEKR Platforms"). You may access and change your cookie preferences at any time by clicking on the button “Cookies Settings” at the bottom of our website. For ZEEKR Chinese, European and US websites, please refer to their respective cookie policies.

1.What are cookies?

[Hangzhou ZEEKR Automobile Sales and Services Co., Ltd.](also referred to as "ZEEKR", "we" or "us"), uses cookies on the ZEEKR Platforms. A cookie is a small text document, which often includes a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Find out more about the use of cookies on www.allaboutcookies.org.

We also use other forms of technology (such as web beacons and tracking pixels and, in apps, software development kits (usually referred to as SDKs)) which serve a similar purpose to cookies and which allow us to monitor and improve our ZEEKR Platforms and email communications. When we talk about cookies in this Cookie Policy, this term includes these similar technologies.

2.What cookies do we use and what information do they collect?

Our website uses first-party and third-party cookies to provide services and resources you may have requested during your navigation. We classify these cookies into the following categories:

• Strictly necessary cookies as the ones to provide the service, application, and other essential functionalities of our website.

• Functional cookies as the ones to provide enhanced performance for some website resources and services as well as sometimes to adopt a higher level of personalisation on user experience.

• Performance cookies as the ones to provide quantitative measurement of our website and its resources used for purposes like troubleshooting and analytics.

• Targeting cookies as the ones to provide behavioral advertising and re-marketing of analytical data.

Below we show a detailed list of the cookies we use on our website and the purpose for which we enable each tracker.

Description

Expiration

Type of Service

Used locally on the site to maintain state of your cookie preferences selection

6 months

First Party

Description

Expiration

Type of Service

null

null

null

Description

Expiration

Type of Service

This cookie allows the website to count visits and traffic sources so that we can measure and improve the performance of our website

2 years

First Party

This cookie is used to   persist session state, meaning it stores and tracks the pageviews count.

2 years

First Party

This cookie is used to persist session state, meaning it stores and tracks the pageviews count.

2 years

First Party

This is being used for the same purpose as the first cookie(79f08280-5c63-4331-b04d-fb6f39afda51). Only difference is that this cookie is set on the customer domain. In some cases, we are unable to access 3rd party cookies (ex: safari OOB blocks) therefore we set this 1st party cookie to keep functionality.

2 years

First Party

This cookie is similar to (319af4c0-e197-4de9-8a9b-fe98c8a2ca04). Only difference is that it is a first party cookie.

session

First Party

Identifies end user(by browser). We set this cookie when end user visits a marketing page or a clicks a link (with tracking enabled). At some point of time, when a form is submitted by this end user, a new contact/lead is created and we leverage the cookie available in the browser to associate previous visits with the newly generated contact/lead.

2 years

Third party

To find out how much time user spent on the page.

session

Third party

Description

Expiration

Type of Service

null

null

null

1 Our Policy

AWR Electric Mobility LLC ("we", "our", "us" and "AWR") respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, including what information we collect about you, how we obtain your information and how we use your information.

For purposes of this Privacy Policy, the term AWR shall include any of its subsidiaries and/or affiliates. 

2 Data collection and use

The information we may collect from you includes:

• information establishing your identity (for example, username and password, name, address, email address, contact telephone numbers, trade licence);• financial information (credit card details);• information relating to background checks (for example, date of birth, official photographic identity confirmation, and copies of appropriate documents to confirm that funds are available); • information relating to your use of this website (for example, domain name, IP address);and• any information you independently choose to provide to us (for example, if you send us an email or call us).3 How do we obtain your information

We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection law. 

We may obtain this information from a variety of sources, including: 

• from you (for example, when you make an inquiry about our services, when you use our website, send us emails or otherwise provide us with your personal information);• from suppliers, such as management companies;4 How we use your information

We may use or process your personal information for the following purposes:

• to provide you with information about our services and other information that we think may be valuable to you;• to respond to any queries, requests, or comments that you may have;• to process your payments; • to review, develop and improve the services which we offer; and • to comply with legal obligations. 5 On what basis we use your information

We use your personal information on the following basis:

• for legitimate interests purposes. Using your personal information helps us to operate, improve and minimise any disruption to the services that we may offer to you. We also have a legitimate interest in sending you information on the services we believe will be of interest to you;• because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract; • because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose); and• to comply with any legal and regulatory obligations. 6 With whom do we share your information? 

We will only disclose or transfer your personal information for the purposes set out in this Privacy Policy to: 

• third party service providers who provide a service to us, marketing and advertising, data processing, IT and office services; • any competent authorities if we are legally required to comply with a request for data;• internally with any group entity, subsidiary or affiliate.7 Countries to which we transfer your information.

The information you submit will be processed internally by our IT team and stored on servers based in the United Arab Emirates.

Under certain circumstances, we may have to transfer your personal information outside the United Arab Emirates or the country from which you may be access this website, and may be transferred to countries which do not have data protection laws or to countries where your privacy will not be protected as extensively. These and all other transmissions will remain secure and under our control.

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country.

8 Data retention

We will keep your data only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you or to comply with any legal obligations to which we may be subject. 

9 Requests

You may make the following requests to us and we will do our best to accommodate such requests, where possible: 

• Access your data – request a copy of your personal information that we process about you;• Rectify your data – request us to amend or update your personal information where it is inaccurate or incomplete;• Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;• Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data;• Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes; and• Object to any automated decision-making – request us not to subject you to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

For any of the above, please contact one of the following:

• For AWR :o Email: crm@awrostamani.como Address: P.O.Box 2128, Dubai - UAE

We may require further information from you in order to carry out any of the above requests. We may ask you to provide proof of your identity.

10 Security

We are committed to protecting the information you provide us. We have implemented security policies, rules and technical measures designed to protect the personal data that we have under our control, in accordance with applicable laws. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. 

11 Hyperlinks

Our websites may provide links to third-party websites for your convenience. If you access those links, you will leave our website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company's privacy policy.

12 Notification of changes

We may be required to update or change our Privacy Policy from time to time. We will upload an updated Privacy Policy on this website. If there are any significant changes to the Privacy Policy (e.g. if we decide to use your personal information in a manner different from that stated at the time it was collected), we will notify you by way of an email. 

13 Contacting us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard our privacy. If you have any questions relating to our Privacy Policy send postal mail to the following address:

AWR Electric Mobility LLC, PO Box- 2128,

Dubai, United Arab Emirates

Email: crm@awrostamani.com

Phone: 800ZEEKR (80093357)

WEBSITE TERMS OF USE

Please read these terms and conditions carefully before using this WEBSITE – THEY CREATE A BINDING CONTRACT

Thank you for using our online portal.

www.zeekr.ae is the website (the “Website”) operated by AWR Electric Mobility LLC ("we", "our", "us", "AWR").

These terms of use ("Terms of Use") set out the rules for accessing and using the Website. 

For the purposes of these Terms of Use, the term AWR shall include any of its subsidiaries and/or affiliates. 

By accessing, browsing or using the Website, you confirm that you accept the Terms of Use and that you agree to comply with and to be bound by them and you agree that they form an agreement between you and us.

These Terms of Use affect your legal rights and obligations. If you do not agree to be bound by all of these Terms of Use, do not access or use the Website

To contact us about the Terms of Use, please contact the below.

• AWR : crm@awrostamani.com / 800ZEEKR

1 Privacy Policy

These Terms of Use may refer to our Privacy Policy accessed at www.zeekr.ae/policy. The Privacy Policy is not a part of this contractual agreement between you and us, but you should read it to find out more about how information which we may collect about you is used and stored. 

2 Using the Website

You agree to access and use the Website only for lawful purposes. By accessing the Website, you agree that you will not:

(a) use the Website to impersonate other parties or entities;(b) post or transmit discriminatory, libellous, harassing, defamatory, blasphemous, insulting, obscene or otherwise unlawful content;(c) post or use any material that infringes upon or violates our intellectual property rights or the intellectual property rights of another;(d) upload, post, email or otherwise transmit any material that you do not have a right to transmit under any law or under a contractual relationship; or(e) use the Website to commit a criminal offence or to encourage others to engage in any conduct which would constitute a criminal offence or give rise to civil liability.

You are responsible for making sure your activities are lawful.

3 Payments

Any payments made on the Website shall be conducted in a secure manner. 

3.1 Credit/Debit Card Information 

We reserve the right to refuse the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program.

The Credit/Debit card details provided by you should be valid and accurate and owned by the user.  

Payment related information will not be shared with any of the third party except for payment purposes, unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. 

3.2 Unlawful Transactions

We reserve the right to recover the cost incurred as a result of the fraudulent use of the Website We reserve the right to initiate legal proceedings against these users for fraudulent use of the Website and/or any other unlawful act or acts or omissions.

3.3 Down Payment

You have the option of making an online downpayment of AED 5,000 ("Downpayment") towards the purchase a vehicle, and by doing so, you agree to the following terms and conditions:

a- Purpose of Downpayment: The Downpayment is a reservation fee to hold a vehicle for you, and it will be applied towards the final purchase price of the vehicle.b- Reservation Period: The Downpayment secures the vehicle for a period of 120 days from the date of payment. c- Cancellation: If you choose to cancel your reservation after making the Downpayment and before signing the vehicle purchase agreement, you will be charged a cancellation fee of AED 500. The remaining balance of the Downpayment will be refunded to you. If you choose to cancel your reservation after signing the vehicle purchase agreement, you will forfeit the entire Downpayment amount.d- Completion of Purchase: The Downpayment will be deducted from the total purchase price of the vehicle at the time of the final transaction. You will be required to complete the remaining balance through a separate payment process as per the terms agreed upon in the final vehicle purchase agreement.4 Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Website, and in the material and content published on it (the "Materials"). Those works are protected by intellectual property laws and treaties around the world, including copyright rules. All such rights are reserved. All trade marks, service marks and logos (the "Trade Marks") displayed on the Website are the exclusive property of AWR. You will not use the Trade Marks in any manner without our prior written consent. 

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

Other than as set out above and other than when viewing the Website on your electronic device you are not granted any licence to use or view the Materials and Trade Marks.

In particular, you must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors. You will not: (i) use, copy, modify, display, delete, distribute, download, store, reproduce, transmit, publish, sell, re-sell, adapt, reverse engineer, or create derivative works of the Materials and Trade Marks; or (ii) use the Materials and Trade Marks on other web applications or any media (e.g. social media) without our prior written consent. 

If you violate any terms in this section 4 (Intellectual Property), your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Materials and Trade Marks you have made.

5 Do not rely on information on the Website

The content on the Website is provided for general information only and does not constitute any form of advice.

We aim to keep the Materials on the Website timely and accurate. However, we cannot guarantee that the Materials are correct. Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the Materials on the Website are accurate, complete or up to date.

6 Other linked websites 

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked website/apps or information you may obtain from them.

We have no control over the contents of those resources. When you select a link to an outside website, you are subject to the terms of use of the owner/sponsors of that website/mobile application and you accept all risks of using such website/mobile application. 

7 Our responsibility 

In no event will AWR or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Website.  We will not be liable for any loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction. 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 

8 Disclaimer of warranties and suspension or withdrawal of the Website

You expressly understand and agree that your use of our Website, or the Material made available through the Website, is at your own risk. The content and function of the Website are provided to you "as is" without warranties of any kind, either express or implied. 

The Website is made available free of charge.

We do not guarantee that the Website, or the Materials on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal by posting notice online.

You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

9 Indemnity

You agree to defend, indemnify and hold harmless AWR and all of its employees and agents from any and all liabilities and harm incurred in connection with any claim arising from any breach by you of these Terms of Use, including reasonable attorney's fees and costs. You agree to cooperate fully in the defence of any such claim. We reserve the right to assume, at our own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the prior written consent by us. 

10 Using your personal information

The way we use your personal information is set out in our Privacy Policy. We will follow our Privacy Policy in relation to personal information collected via the Website.

Communications over the internet and other public communications networks rely on infrastructure operated by various parties and we cannot guarantee the security or integrity of communications between you and us over such networks. 

11 Viruses

We do not guarantee that the Website will be secure or free from bugs, viruses, "Trojan Horses", or any other type of malicious code, file or programme, although we deploy reasonable security measures.

You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly uploading any content that contains a software virus, a "Trojan Horse" or any other computer code, file or programme that may alter, damage or interrupt the functionality of the Website or the hardware or software of any person who accesses the Website and you must take reasonable precautions to ensure that any such uploaded content is screened for such things. 

You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to our Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the UAE Cybercrime Law No 5 of 2012 and/or under other laws. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

12 Changes to these Terms of Use

We may amend these terms from time to time. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time.

[These terms were most recently updated on May25’2024]

13 Changes to the Website

We may update and change the Website from time to time for any reason. We will try to give you reasonable notice of any major changes.

14 Termination of use 

We may, in our sole discretion, terminate or suspend your access to and use of the Website without notice for any reason, including for violation of these Terms of Use or for other conduct which we, in our sole discretion, believe is unlawful or harmful to us or to others. In the event of termination, you will no longer be authorised to access the Website, and we will use any means possible to enforce this termination. 

15 Additional terms

Some parts of the Website may be subject to additional terms and conditions which apply to their use. In such circumstances, such terms and conditions will be made clear before your access to those parts of the Website. These Terms and Conditions will continue to apply but the additional terms will take precedence if there is a conflict between them and these Terms and Conditions.

16 Governing law

These Terms of Use shall be governed by and construed in accordance with the laws of UAE. You and we agree that we shall submit to the exclusive jurisdiction of the courts of Dubai in relation to any dispute or claim arising out of or in connection with the Terms of Use or its subject matter or formation (including non-contractual disputes or claims).